How It Works

Getting started with NDIS support is simpler than you think — we guide you every step of the way

Step by step

Reach Out

Getting started is as simple as making a phone call or filling in our online enquiry form. There is no obligation and no confusing paperwork at this stage. Our friendly team will respond within one business day.

Free Consultation

We come to you. One of our team members will meet with you, and your family if you would like, to have a genuine conversation about your situation, your goals and how NDIS funding can help. We speak plainly — no jargon.

Your personalised care plan

Based on your consultation we build a support plan tailored specifically to you. We match you with the right support workers and nurses based on your needs and preferences. You review and approve everything before anything starts.

Care begins

Your support starts on a schedule that suits you. We do regular check-ins to make sure everything is working well and adjust your plan as your needs change. You are always in control.

Frequently asked questions

Do I need an NDIS plan already?

You do not need a plan to contact us. We can have a conversation and help point you in the right direction even if you are still working through the NDIS application process.

How quickly can care start?

Once your support plan is confirmed, care can typically begin within a few days.

Can I change my support worker?

Absolutely. We want you to feel comfortable and confident with your team. Just let us know and we will arrange a change.

What if my needs change?

We review and adjust your plan regularly. If something changes in between reviews, just call us and we will sort it out.

Is there a minimum hours commitment?

No. We work around your NDIS plan and your lifestyle.

How do I pay?

All services are funded through your NDIS plan. We handle the claiming process directly so you do not have to worry about invoices or payments.